Nextiva Reviews

User reviews

Christine
— Apr 9 2021
Read this before signing a contract with Nextiva! Be sure to read the fine print and be warned – I do not recommend signing a contract with Nextiva! As a small business owner, I would highly recommend sourcing another digital phone provider that delivers reliable phone service, easy to reach tech support, plan flexibility, competitive pricing and most importantly, the option to cancel if the service does not function properly or meet your current business needs. Almost immediately after switching to Nextiva, we regretted our decision. When originally comparing phone providers, we now realize our first warning sign should have been Nextiva’s sales department pressuring us into a 3-year contract by offering a date sensitive promo on monthly rates. When we first began using Nextiva, all our locations had significant issues with call quality. Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static. Daily calls to Nextiva service were often needed for multiple team members at multiple locations. Beyond customers lost and team hours wasted, even calling Nextiva’s tech support was made more difficult since anyone calling tech support was required by Nextiva to be an account admin. Key members of our leadership team have been constantly burdened with Nextiva service issues and have spent countless hours attempting to troubleshoot Nextiva’s problematic platform on their own since calling and emailing support seldom yielded any resolution. In addition to countless leadership hours wasted on internal troubleshooting, our company has initiated hundreds of support requests over our first 2 years of service with Nextiva. Nextiva’s service never improved for us during these years, so we have no hope that it will improve anytime soon. During the COVID pandemic when our locations were closed for several months, including some which never reopened, Nextiva would not offer any assistance by pausing monthly fees or even reducing the number of lines in our contract. We were forced to pay for services that could not be used during an unbelievably difficult time for small businesses. Except for Nextiva, all our other service vendors were flexible. Nextiva has been a constant source of frustration for our team, and we feel this has very likely contributed to employee burn out. I personally experienced many of the same call quality issues and stopped using the platform because it was so infuriating. Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app. To summarize: we are locked into a 3-year Nextiva service contract with no apparent accountability from Nextiva in terms of service and call quality. We are still 1 year from being free of Nextiva, yet all 3 years have been a complete waste of money and team resources. YEAR 1: consistently terrible call quality and tech support. YEAR 2: multiple lines could not be used for most of the year due to COVID, then Nextiva’s phone service was even more problematic with our remaining team members working from home to keep our business alive with a heavy dependence on the phone. YEAR 3 is just beginning and we can’t move away from Nextiva fast enough, yet we are being forced to pay out for the last year due to an unfair contract that has no remedy for Nextiva service not functioning properly. Please don’t make the same mistake we did and get trapped by Nextiva!
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Steve
— Mar 3 2017
I have constant problems , they don't seem to ever figure out! This phone is supposed to ring in my office and to two cell phones simultaneously and if none of the 3 phones answer then its supposed to go to voicemail. I have 4 lines and 3 out of the 4 never work right. Either they only ring once in the office or never rings the phones at all. sometimes the voice mail never picks up. Its always something. I have know idea how many calls I have missed. I test the lines with friends all the time and they never work correctly. I call support and they test and everything works fine. Something weird going on
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Ira Carter
— Jun 29 2016
Nextiva phone service has been excellent and comes with more benefits than we could ask for. While there are a handful of companies out there that provide good phone service, I think it is the Nextiva customer service that was really the big seller for us and what makes us feel so confident with our phone service. Not only do real people answer the phone right away, but they are so friendly and helpful and genuinely want to make sure you are happy with the service and that everything is at the level you want it to be. It has always been said that employees make a business and with this company it really holds true! Those support reps are well trained and are awesome! Very comforting to know you have them there whenever you need.
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Dan Butler
— Oct 22 2015
A this point I really disapointed. They have lost papers, delayed a porting due to these lost papers. Turns out they had everything they needed from the beginning, suprise. Then time for the porting comes around and they can't set up the system like I requested 2 months ago and tell me there will be additional charges to get it set up like that. So at this point I've paid for 2 months of service (over $400.00) and still do not have service. Quite a racket they have going if you ask me, take your money and act like everything's going fine for a month or so, take a second payment then tell you sorry, we are going to need more money.
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Jonathan L
— Sep 16 2015
We have been with nextiva for over 8 years, no matter what other people tell you their customer service and support is the worse i have ever experience, they are rude and not professional and never resolve any issues what so ever....but only ask you more and more questions in an effort to exhaust you. call quality is good yet more than a few calls do not make it to the end destination (only about 80% of the time it works). when comes to the registering a phone over the pbx, there is always a delay when talking which makes it useless. the only good 2 features, which are must common to ever provider and are basic, call forwarding and auto attended, but what kind of a provider would you be without these basic feature.....all in all, we are not satisfied with there service and cannot and would not recommend them.
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Kylie
— Apr 28 2015
I use their phone, fax and call answering tools for the office. Benefits have been no more phone bills, and a more reliable service. It has reduced large overhead costs from the local phone company. Love our cool auto attendant! Voice to email has been an unexpected bonus that has improved my company’s efficiency.
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Arnold
— Dec 6 2014
So many VOIP services but none have compared to the price and quality i received from Nextiva. If your system is set up properly, you will have a cost-effective, reliable and great alternative to your expensive landline. If you need a phone that you can plug in and have a rep hold your hand through the process, this is the company for you. Be patient because once it is set up, you will have a wonderful service with awesome features. Nextiva’s online support is also fast and the reps are thorough in their answers, no canned responses; these guys actually give you answers that help you.
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Ted
— Nov 12 2014
I am the owner of a small business, with locations in various parts of the U.S. and two in Canada. I needed all my locations to have the same toll free number, with different extensions. I tried getting this from another VoIP provider and it was a disaster. We used their service and phones for 12 days, but phones were only actually operable for a few hours in those almost 2 weeks. Nextiva offers a full service solution for business in the most cost effective packages. Their features are second to none. We would never use another service for our business phones again. Their customer service is wonderful. We experienced an issue with one of the phones in one of the satellite offices and the Nextiva tech support walked my employee through every step to restart and plug everything back in to get the correct IP address. It all took maybe forty-five minutes and the phone was back up and running. I’m extremely pleased that I made the decision to go with Nextiva.
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Andrew
— May 11 2014
Nextiva is hands-down the best VoIP company on the market. When I started my business, I needed to be able to record calls and all the other companies just charged too much. I didn't even know that I could access real-time call records and direct my calls to other numbers. I can't tell you how many times I've needed to use those services, which are all included in an affordable package with Nextiva. The call quality is also great on Nextiva and if you have any issues, they are quick to sort it out. The tech support is really spot on - helpful, friendly and efficient. If you have issues, they will take time to understand exactly what is wrong and they are always courteous. I will definitely stick with Nextiva, even if another company offers the same service for cheaper, simply because I know and trust Nextiva.
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E.B.
— Oct 14 2013
Having been a Nextiva customer now for over a year, I came to this website from Google and wanted to share some feedback regarding my experience with Nextiva. The simplicity of the service combined with the price makes it tough to beat. I'm sure prices for phones and service will go down over time but considering how Comcast wanted to charge me $65 per month per line and I'm no paying $20 per line and getting more features, Nextiva really is a no brainer. They get my full recommendation.
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